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22 2016 .

12- , The Smiling Report.

­ - MSPA, - Better Business World Wide.

he Smiling Report 2016 1,2 2015 .

83% , - 87% . 56% , 4%- , 2014 12 . , 2004 45%.

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έ (89%) (88%). - 84%, - 82%. 43% ( 5%- ).

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έ (94%), (73%).

94%, (93%) (92%). (67%), 12%- .

έ 90%, 10 20, , , . , . 2005 52%.

, 12 , - , . . 2015 (93%), - (87%) (79%). . 20%- ( 55% 76%). - (23%). (29%), (31%) (33%).

( 60% ), ( 47%).

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. . , . : 36 18 - .

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